Support : Altitude+ Support

Altitude+ Support Knowledge Base

Welcome to the Altitude+ Support Knowledge Base. Search for answers using the search box below, or contact support if you cannot find your answer.

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Getting Started

About Altitude+

What is the difference between Altitude+ and AltitudeNOW?

How do I subscribe to Altitude+?

What platforms is Altitude+ available on?

Difference between Direct Customers and TV Everywhere Users:

Accessing Altitude+ with Your Existing TV Subscription

How does Altitude+ login work? (OTP)

How to Resubscribe to Your Altitude+ Account

Is there a free trial for Altitude+?

How do I upgrade or downgrade my Altitude+ subscription?

How to Access Altitude+:

Location & Access

What are the geo-location restrictions for Altitude+?

What causes the "Altitude+ Location Error/Out of Market Message"?

How do I set my location for Altitude+ ?

How many devices can I stream simultaneously with my Altitude+ account?

Account and Payments

How do I change my Altitude+ email address and account details?

Can I share my Altitude+ account with family members?

How do I change my credit card or other account Altitude+ information?

Can I use promo codes, or is there a free trial on Altitude+?

Can I cancel my Altitude+ subscription at any time?

How do I log in if I used "Sign in with Apple" or if I have an Apple device?

How can I cancel my Altitude+ subscription?

Deleting your Altitude+ account

My Altitude+ payment failed. What should I do?

Cannot find my Altitude+ subscription, and how do I restore a subscription?

Watching

Which games are available on Altitude+?

Why can't I watch certain games on Altitude+ or are not available in my area?

Can I watch game replays on Altitude+?

How soon after a game ends is the replay available on Altitude+

Do you offer content beyond live games on Altitude+?

How to Use Chromecast or AirPlay for Altitude+?

Can I fast-forward or rewind during Altitude+ live games?

Troubleshooting

Trouble Locating or Restoring Your altitude+ Subscription?

How to Troubleshoot Technical Issues with Altitude+

Troubleshooting Altitude+ Audio Issues

Fixing Altitude+ Casting Issues

Troubleshooting Specific Devices for Altitude+

Troubleshooting Altitude+ Closed captioning (CC)

Authentication Altitude+Error with Multiple Accounts

Altitude+ Subscription Issues on Apple Devices (iPhone, iPad, Mac, or Apple TV)

What video quality options are available on Altitude+?

Why am I experiencing Altitude+ audio issues?

What information should I provide to Altitude+ Support for troubleshooting help?

Who do I contact if I have Altitude+ questions or concerns?