Cannot find my Altitude+ subscription, and how do I restore a subscription?

If your subscription isn't being recognized, you can typically restore your purchase directly within the app or on the website. This process helps the system re-sync your account with your active subscription, ensuring you regain access to all premium features.

Here's a step-by-step guide to restoring your subscription:

1. Access the Platform: Begin by opening either the Altitude+ website or the dedicated Altitude+ app on your preferred device.

2. Initiate Login: Locate the "Login" or "Sign In" option, usually found in the top right corner of the website or within the app's main menu.

3. Enter Your Credentials: Carefully enter the email address associated with your Altitude+ account. This is crucial for linking the restoration to the correct subscription.

4. Complete the Login Process: Follow any subsequent prompts to successfully log in to your account. This might include entering a password, a one-time code, or utilizing a social media login option.

5. Navigate to Account Settings: Once logged in, look for "Account Settings," "My Account," or a similar section. This is typically accessible from your profile icon or a menu.

6. Locate Subscription Information: Within "Account Settings," find the "Subscription" or "Membership" tab. Click on this to view your current plan details.

7. Initiate Restore Purchase: On the plan or subscription management page, scroll down to the bottom. You should see a button or link clearly labeled "Restore Purchase" or "Restore Subscriptions." Click on this.

8. Follow On-Screen Instructions: The system will then guide you through a series of steps to verify and restore your subscription. This might involve confirming your purchase details with the app store (for app purchases) or re-authenticating your payment method.

By following these instructions, your subscription should be successfully recognized and restored, allowing you to continue enjoying Altitude+ content without interruption. If you encounter any issues during this process, please contact Altitude+ customer support for further assistance.