How can I cancel my Altitude+ subscription?

To cancel your Altitude+ subscription, you must initiate the cancellation process on the exact platform where your original subscription was purchased. This is a crucial step, as attempting to cancel through a different platform will likely be unsuccessful.

If you are unable to locate a "cancel subscription" option within your Altitude+ account settings, it strongly indicates that your subscription was facilitated through a third-party service. Common third-party providers include major platforms like Amazon, Apple, Roku, Google, or even your television service provider. In such cases, you will need to directly contact or access the settings of that specific third party to manage and cancel your subscription.

Below are detailed instructions for canceling your subscription based on where it was originally purchased:

• Altitude+ Website:
  If you subscribed directly through the Altitude+ website, the cancellation process is straightforward.

  1. Navigate to "My Account."

  2. Select "Manage Subscription."

  3. Choose the "Cancel Subscription" option.

• Apple Subscriptions:
  For subscriptions made via Apple, the cancellation is handled through your device's settings.

  1. Go to "Settings" on your Apple device.

  2. Tap on "[Your Name]" at the top of the settings menu.

  3. Select "Subscriptions" to view and manage your active subscriptions.

  4. For further assistance, you can refer to Apple's official support page on canceling subscriptions: Cancel via Apple.

• Google Play Subscriptions:
  If your subscription was processed through Google Play, follow these steps within the Play Store app.

  1. Open the Google Play Store application.

  2. Tap on your "Profile" icon (usually in the top right corner).

  3. Select "Payments & subscriptions."

  4. For detailed guidance, visit Google's support article on managing subscriptions: Cancel via Google.

• Roku Subscriptions:
  To cancel a subscription made through Roku, you'll need to access your Roku account online.

  1. Log in to your account at roku.com.

  2. Go to the "Manage your subscriptions" section.

  3. Roku also provides a support article for canceling subscriptions: Cancel via Roku.

• Amazon Subscriptions:
  For subscriptions facilitated by Amazon, the cancellation process is handled within your Amazon account settings.

  1. Access your Amazon account.

  2. Go to "Your Memberships and Subscriptions."

  3. Refer to Amazon's customer service page for more information on managing subscriptions: Cancel via Amazon.

• TV Provider Subscriptions:
  If your subscription to Altitude+ is bundled with or managed by your television service provider, you must contact them directly for assistance with cancellation. They will have the necessary tools and information to manage your specific service package.

Refund guidance: Per the terms and conditions, all subscription payments are non-refundable. To ensure you are not charged for future months, please cancel your subscription before the next subscription period begins.

• Apple App Store: Request a refund directly at reportaproblem.apple.com.

• Google Play Store: Request a refund through Google Play settings.

• Amazon/Roku: Request a refund via your Amazon or Roku account subscription settings.