Troubleshooting Specific Devices for Altitude+

Encountering issues while streaming your favorite sports on Altitude+ can be frustrating, but many common problems can be resolved with a few simple troubleshooting steps. This guide provides detailed instructions for various devices to help you get back to the action quickly.

First Steps for All Devices:

Before diving into device-specific solutions, always ensure that both your device's operating system and the Altitude+ app are updated to their absolute latest versions. Software updates often include bug fixes and performance improvements that can resolve many common issues. After performing any updates, it's crucial to restart your device. This can help clear temporary glitches and ensure that the new software is fully integrated.

Troubleshooting for Web Browsers:

If you're experiencing problems while watching Altitude+ through a web browser, the issue often lies with cached data.

• Clear Your Browser's Cache and Cookies: Over time, your web browser stores a lot of temporary data (cache) and site-specific information (cookies). While this speeds up browsing, corrupted or outdated data can interfere with streaming. Clearing these can resolve a variety of playback issues. The exact steps vary slightly by browser, but generally, you'll find this option in your browser's settings or privacy section. After clearing, restart your browser and try accessing Altitude+ again.

Troubleshooting for Amazon Fire TV:

Fire TV devices are popular for streaming, and a few steps can help if Altitude+ isn't performing as expected.

• Force Stop and Clear Cache:

  1. Navigate to Settings on your Fire TV device.

  2. Select Applications.

  3. Choose Manage Installed Applications.

  4. Scroll down and select Altitude+.

  5. Select Force Stop to completely close the application.

  6. Then, select Clear Cache to remove any temporary data that might be causing conflicts.

  7. After these steps, restart your Fire TV device for the changes to take full effect.

Troubleshooting for Apple TV:

If your Apple TV is giving you trouble with Altitude+, try these steps.

• Force Quit and Restart:

  1. Double-press the TV/Home button on your Apple TV remote. This will bring up the app switcher.

  2. Swipe left or right to find the Altitude+ app.

  3. Swipe up on the Altitude+ app preview to force quit it.

  4. Next, go to Settings on your Apple TV.

  5. Select System.

  6. Choose Restart to power cycle your device. This often resolves minor software glitches.

Troubleshooting for Roku Devices:

Roku devices are generally reliable, but sometimes a channel might need a refresh.

• Power-Cycle the Channel:

  1. On your Roku home screen, highlight the Altitude+ channel icon.

  2. Press the Star (*) button on your Roku remote. This will open the options menu for the channel.

  3. Select Remove channel. This will uninstall the app from your Roku.

  4. Restart your Roku device. You can usually do this by going to Settings > System > System restart.

  5. Once your Roku has restarted, go to the Channel Store and re-add the Altitude+ app. This process often resolves persistent issues by giving the app a fresh installation.

Troubleshooting for iOS/Android Mobile Devices:

Mobile devices can sometimes encounter app-specific issues that require a more direct approach.

• Check for App Updates:

  1. Open your device's App Store (iOS) or Google Play Store (Android).

  2. Search for "Altitude+" and check if there are any pending updates. Install any available updates.

• Force-Quit the App:

  1. iOS: Swipe up from the bottom of the screen (or double-press the Home button on older devices) to reveal the app switcher. Swipe up on the Altitude+ app preview to close it.

  2. Android: The method varies slightly by device, but generally, you can swipe up from the bottom, or access the recent apps menu and swipe Altitude+ away. Alternatively, go to Settings > Apps > Altitude+ > Force Stop.

• Restart Your Device: A simple restart can often clear temporary memory issues.

• Reinstall the App (If Needed): If the above steps don't resolve the issue, consider uninstalling and then reinstalling the Altitude+ app. This ensures you have a clean installation and can often fix corrupted app data. Remember to log back in after reinstalling.