Why am I experiencing Altitude+ audio issues?

If you are experiencing video playback with no sound or audio that is out of sync, please follow these troubleshooting steps:

1. Verify Volume and Mute Settings:

• Device Volume: Confirm that the volume on your streaming device (e.g., smart TV, Roku, Fire Stick, etc.) is turned up to an audible level.

• Video Player Mute: Within the Altitude+ app's video player interface, check for a mute icon (often a speaker with a cross through it) and ensure the player is not muted. Many video players have their own independent volume controls.

2. Inspect External Audio Device Connections and Settings:

• Power and Connectivity: If you are using an external audio system such as a soundbar, home theater receiver, or Bluetooth speakers, ensure it is powered on and properly connected to your streaming device or television. Check all cables (HDMI, optical, RCA) for secure connections.

• Input Selection: Verify that your external audio device is set to the correct input source that corresponds to your streaming device. For example, if your streaming device is connected to "HDMI 1" on your TV, and your soundbar is receiving audio from your TV, ensure the soundbar is set to the appropriate input.

3. Isolate the Issue to Altitude+:

• Test Other Applications: To determine if the audio problem is specific to the Altitude+ app or a broader device issue, try playing content from other streaming applications you have installed (e.g., YouTube, Netflix, Hulu, Disney+, etc.).

• Analysis:

  • If audio works correctly in other apps, the problem is likely isolated to Altitude+. Proceed to step 4.

  • If you experience audio issues across all applications, the problem may lie with your streaming device or its connection to your audio system. In this case, you might need to consult your device's troubleshooting guide or support.

4. Restart Applications and Devices:

• Altitude+ App Restart:

  • Completely close the Altitude+ app. This usually involves force-quitting the app through your device's app management settings, rather than just returning to the home screen.

  • Once closed, relaunch the Altitude+ app and try playing your content again.

• Streaming Device Restart:

  • Power off your streaming device completely. For many devices, this means unplugging it from its power source for at least 30 seconds, then plugging it back in and allowing it to fully boot up.

  • Once the device has restarted, open the Altitude+ app and test the audio. A full device restart can often resolve minor software glitches that affect audio performance.