What information should I provide to Altitude+ Support for troubleshooting help?

To ensure our technical support team can resolve your issue as quickly and efficiently as possible, please provide the following comprehensive details when you contact us at CustomerSupport@AltitudePlus.com:

I. Device Information:

It is crucial for us to understand the environment in which you are experiencing the issue. Please include the following specifics about your device:

• Make and Model: The brand and specific model name of your device (e.g., Samsung Galaxy S23, Apple iPhone 15 Pro Max, Roku Streaming Stick 4K, Amazon Fire TV Cube).

• Operating System (OS) Version: The exact version number of the operating system running on your device. This helps us identify potential compatibility issues or bugs specific to certain OS iterations.

II. Altitude+ App Information:

Understanding the specific version of our application you are using is essential for debugging.

• Altitude+ App Version Number: You can easily locate this by navigating to Account within the Altitude+ app, and then selecting App Settings. This number allows us to pinpoint if the issue is resolved in a newer version or is specific to the version you are currently running.

III. Visual Documentation of the Issue:

A visual representation of the problem significantly aids our technical team in diagnosing and resolving the issue.

• Screenshot or Short Video: Whenever possible, please include a screenshot or a brief video clip clearly demonstrating the issue you are encountering. This can often convey more information than a written description alone and helps us reproduce the problem on our end.

How to Find Your Device Information:

Below are instructions to help you locate the necessary device information for various popular platforms:

• iOS (iPhone/iPad):

  1. Open the Settings app.

  2. Tap on General.

  3. Select About. Here you will find details such as Model Name, Model Number, and iOS Version.

• Android:

  1. Open the Settings app.

  2. Scroll down and tap on About phone or About device. The exact wording may vary slightly depending on your Android device manufacturer and OS version. Within this section, you will typically find information like Device Name, Model Number, and Android Version.

• Roku:

  1. Press the Home button on your Roku remote.

  2. Navigate to Settings.

  3. Select System.

  4. Choose About. This will display details like Roku Model and Software Version.

• Amazon Fire TV:

  1. Go to the Settings menu on your Fire TV device.

  2. Select My Fire TV.

  3. Choose About. Here you will find information such as Device Name, Model, and Fire OS Version.

• Apple TV:

  1. Open the Settings app on your Apple TV.

  2. Go to General.

  3. Select About. This section will provide details, including Model Name and tvOS Version.

By providing these details upfront, you enable our support team to dedicate more time to resolving your problem and less time gathering information, leading to a quicker and more effective solution.

Who do I contact if I have questions or concerns? 

Email CustomerSupport@AltitudePlus.com