How do I set my location for Altitude+ ?

To ensure compliance with strict league broadcasting rules and to provide you with the best possible viewing experience, it is absolutely essential that location access is enabled on all your devices, including your television. Without proper location verification, we are unable to stream live sports content.

Important Considerations for All Devices:

• Enable Location Services: Please double-check that location services are activated for our app on every device you use to access Altitude+. This includes smartphones, tablets, computers, and especially your smart TV or streaming device.

• App-Specific Permissions: Sometimes, general device location settings are not enough. You may need to grant specific location permissions to the Altitude+ app itself within your device's application settings.

Detailed Instructions for TV Users:

If you are using a smart TV or a streaming device connected to your television, follow these steps carefully to enable and verify location access:

1. Access Device Settings: Navigate to your TV's main Settings menu.

2. Locate Applications: Within the Settings, find and select the Applications option.

3. Manage Installed Applications: Choose Manage Installed Applications (the exact wording may vary slightly depending on your TV's operating system, e.g., "Apps," "See All Apps," or "Application Manager").

4. Select Altitude+ App: Scroll through the list of installed applications and select the Altitude+ app.

5. Enable Location Access: Within the app's settings, ensure that Location Access is enabled or toggled "on." If it's disabled, please activate it.

6. Review Location Preferences: After enabling app-specific location, return to your TV's main Settings menu.

7. Go to Preferences: Select Preferences.

8. Access Location Settings: Choose Location Settings or a similar option related to location preferences.

9. Confirm Address Accuracy: Here, you should see your device's registered location or an option to input it. Please confirm that the address displayed is accurate and matches your current physical location.

10. Update and Sync (If Necessary):

    • If the address is incorrect, you will need to update it within your Altitude+ account settings on our website or through a mobile app.

    • After updating your address in your account, ensure you sync your device or restart the Altitude+ app on your TV to reflect the changes. This step is crucial for the updated location information to be recognized.

By following these steps, you will help us ensure a seamless and uninterrupted viewing experience of all your favorite sports events on Altitude+.