If you’re experiencing issues with location accuracy in our app, please follow these steps to ensure everything is set up correctly:
Use Your Mobile Device: Ensure you are accessing the app from your mobile phone.
Enable GPS: Check that location services (GPS) are activated on your device.
Log in to the App: Open the app and log in to your account.
If the location shown is still incorrect, you can manually update your home location:
Go to Account > Location > Change Home Location.
Select your correct home location and then tap Confirm.
If you are using Starlink, please ensure you access the app on a mobile device with GPS capabilities, and allow the app to detect your location for proper functionality. We recommend using a device connected to your home Wi-Fi network to verify accurate service eligibility.
Please note that you can change your home location up to twice a year.
Different devices detect location in different ways. Please find your device below to ensure it is set up correctly.
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