My Altitude+ payment failed. What should I do?

When a payment fails, it can be frustrating, but there are several common reasons why this might occur. By following this comprehensive checklist, you can systematically address the issue and resolve it.

1. Verify Your Card Details Meticulously:
   Log into your account and navigate to your payment information. Carefully review every detail of the credit card you are attempting to use. This includes:

   • Credit Card Number: Double-check each digit to ensure there are no typos.

   • Expiration Date: Confirm that the month and year are correctly entered and that your card has not expired. An expired card is a common reason for declined transactions.

   • CVV Code (Card Verification Value): This three or four-digit security code, usually found on the back of your card, must be entered precisely. An incorrect CVV is a frequent cause of payment failures.

2. Confirm Your Billing Address Accuracy:
   One of the most critical security measures for online transactions is the Address Verification System (AVS). This system compares the billing address provided during your purchase with the address on file with your credit card issuer.

   • Match Registered Address: Ensure that the billing address associated with your account on our platform precisely matches the address that your bank or credit card provider has on record for your card. Even minor discrepancies, such as abbreviations or street number variations, can lead to a failed payment.

3. Contact Your Financial Institution:
   Banks and credit card providers employ sophisticated fraud detection systems to protect their customers. Sometimes, a legitimate transaction, especially a new one or one of a larger amount, may be flagged for security reasons.

   • Fraud Prevention: Reach out directly to your bank or credit card provider. Inform them about the recent attempted transaction and ask if they have placed a block or hold on the charge. They can often immediately clear the transaction for you.

   • Available Funds: While on the phone with them, it's also a good opportunity to confirm that you have sufficient funds or credit available to cover the purchase amount.

4. Explore Alternate Payment Methods:
   If, after diligently checking all the above points, the issue persists, it's advisable to try an alternative payment method.

   • Different Credit Card: If you have another credit card, attempt to use that. This can help determine if the problem is specific to the original card or a broader issue.

   • Other Payment Options: Consider if other payment options are available, such as a different brand of credit card, a debit card, or an online payment service (e.g., PayPal, Apple Pay) if offered.

By systematically working through these steps, you significantly increase your chances of successfully resolving the failed payment and completing your purchase.