Troubleshooting Altitude+ Closed captioning (CC)

Mon, 22 Sep, 2025 at 1:29 PM

CC provides a text-based transcription of the audio dialogue and other relevant sounds in a video, making content accessible to a wider audience, including those who are deaf or hard of hearing, and individuals in noisy environments or those who prefer to consume content without sound.

To activate or deactivate closed captioning while streaming content on the Altitude+ platform, please follow these simple steps:

  1. Initiate Playback: Begin watching your desired program, game, or event.

  2. Access Player Controls: While the video is actively playing, tap anywhere on the player screen. This action will typically reveal the on-screen playback controls and other interactive elements.

  3. Locate the Closed Captioning Icon: Look for an icon that resembles a 'speech bubble' or a square with two 'CC' letters inside. This universally recognized symbol indicates the closed captioning function.

  4. Toggle Captions: Tap on the 'speech bubble' or 'CC' icon. Each tap will generally toggle the closed captioning feature on or off. You should see a visual indicator, such as the icon changing color or a message appearing on screen, confirming your selection.

By following these instructions, you can easily manage your viewing experience and ensure that you can enjoy Altitude+ content with or without closed captioning, depending on your personal preference or accessibility needs.


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