If you are encountering an authentication error and you manage both a TV Everywhere (TVE) account and a direct-to-consumer (DTC) account, it is crucial to ensure that the device you are currently using for authentication is logged into the same type of account as the device on which you are attempting to watch content. Mismatched account types between devices are a common cause of these errors.
Should this initial troubleshooting step not resolve the issue, we kindly request that you provide our support team with the following detailed information:
Device Model: Please specify the exact model of the device you are using (e.g., iPhone 15 Pro, Samsung Galaxy S24, Roku Ultra, Apple TV 4K).
App Version: Provide the current version number of the application you are using. This can usually be found in the app's settings or "About" section.
Operating System (OS) Version: Indicate the version of the operating system running on your device (e.g., iOS 17.5.1, Android 14, tvOS 17.5).
Browser Details (for web users): If you are accessing the service via a web browser, please provide the browser name and version (e.g., Chrome 126.0, Firefox 127.0, Safari 17.5).
This comprehensive information will greatly assist our support team in diagnosing and resolving your authentication issue more efficiently.iOS Devices (iPhone, iPad, Mac, or Apple TV) or Apple Private Subscription Issues
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